Privacy Policy — 3yok Online Gaming Platform Pakistan

1 Introduction

This Privacy Policy applies to all services provided by 3yok through the website at https://3yok.onl, including account registration, sports betting, casino games, slots, fish games, deposits, withdrawals, and any communication you have with our support team.

By registering an account or using the 3yok platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with the terms of this policy, please do not use the platform.

3yok is committed to protecting the privacy of its players. This policy is written to be straightforward and honest — not buried in legal language that takes a lawyer to decode. If anything in this document is unclear to you, please contact our support team and we will explain.

2 Data We Collect

We collect personal data through different points of your interaction with the 3yok platform. The categories of data we collect are described below:

We do not collect data that is unnecessary for the operation of the platform and the services described. We do not ask for information related to your religion, political views, or other sensitive categories unless specifically required by applicable law for identity verification purposes.

3 Why We Collect Your Data

3yok collects and processes personal data for the following purposes:

• Account management — To create and maintain your registered account, verify your identity at registration and when required, and manage login security.
• Payment processing — To process deposits from JazzCash, Easypaisa, Raast, bank transfers, and other supported channels, and to process withdrawal requests to verified payment accounts in PKR.
• Fraud prevention and anti-money laundering — To detect and prevent fraudulent account activity, money laundering, and any other misuse of the platform. These checks are a standard requirement for financial services and are in place to protect all players.
• Responsible gaming — To monitor gaming activity and support the tools we provide to help players manage their betting and gaming, including deposit limits, session reminders, and self-exclusion.
• Customer support — To respond to your queries, resolve disputes, and improve the quality of our support interactions.
• Platform improvement — To analyse how players use the platform, identify technical issues, and develop new features and improvements based on real usage patterns.
• Legal compliance — To meet any legal obligations applicable to the operation of the 3yok platform.
• Marketing communications — To send you information about bonuses, promotions, and new features, where you have opted in to receive these communications. You can opt out at any time through account settings or by contacting support.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance — Processing that is necessary to fulfil our obligations under the Terms and Conditions you accepted when registering, including managing your account, processing payments, and settling bets.
• Legitimate interests — Processing carried out in the legitimate operational interests of 3yok, including fraud detection, platform security, and service improvement, provided these interests are not overridden by your rights.
• Legal obligation — Processing required to comply with applicable laws, including anti-money laundering requirements and identity verification obligations.
• Consent — For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw this consent at any time.

5 Sharing Your Data

3yok does not sell your personal data. We share data only in limited, specific circumstances:

• Payment processors — Your financial details are shared with the relevant payment provider (JazzCash, Easypaisa, Raast, bank partners) as necessary to process transactions. These providers operate under their own privacy terms.
• Game software providers — Game activity data may be shared with the software providers whose games are hosted on our platform, for technical and fairness audit purposes. Personal identity data is not shared in this context.
• Fraud prevention and security services — Anonymised or aggregated data, and in some cases identity data, may be shared with third-party services used for fraud detection and platform security. These providers are bound by confidentiality agreements.
• Legal authorities — If required by law, court order, or legal process, we may disclose personal data to relevant authorities. We do not volunteer data beyond what is specifically required.

In all cases where data is shared with third parties, we ensure those parties have appropriate data protection measures in place.

6 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, as required by applicable legal and regulatory obligations. The general retention guidelines are:

• Account and identity data — Retained for the duration of your account and for a minimum period following account closure as required for record-keeping and legal compliance.
• Transaction and financial records — Retained for a minimum period as required under applicable financial record-keeping obligations.
• Gaming activity records — Retained to support responsible gaming monitoring, dispute resolution, and fraud prevention.
• Support communications — Retained for a reasonable period to support quality review and dispute resolution.

When data is no longer required for these purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

7 Security Measures

3yok implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss, or destruction. These measures include:

• Encryption of data in transit between your device and our servers using TLS protocols.
• Encrypted storage of sensitive data, including passwords and payment information.
• Access controls ensuring that only authorised staff with a business need can access personal data.
• Regular security reviews of systems handling personal and financial data.
• Monitoring for unusual login activity and account access patterns.

While we take security seriously and apply strong protections, no online service can guarantee absolute security. We encourage you to use a strong, unique password for your 3yok account and to contact support immediately if you suspect any unauthorised access.

8 Cookies and Tracking

The 3yok website uses cookies — small text files stored on your device — to make the platform function correctly and to understand how it is being used. The types of cookies we use are:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in during a browsing session and cookies that remember your language and display preferences. These cannot be disabled without affecting platform functionality.
• Performance cookies — Used to collect anonymised information about how players use the platform — which pages are visited most, where errors occur, and how long sessions last. This data helps us improve the platform. No personally identifiable information is stored in these cookies.
• Preference cookies — Remember your settings and preferences to improve your experience on return visits, such as game display preferences.

We do not use cross-site tracking cookies or advertising cookies. You can manage cookies through your browser settings. Note that disabling essential cookies will prevent some parts of the platform from working correctly.

9 Your Data Rights

As a registered player on 3yok, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond promptly.

Please note that some rights are subject to conditions and exceptions. For example, we may be unable to delete certain data that we are legally required to retain. We will always explain the reason if a request cannot be fulfilled in full.

10 Minors and Age Restriction

The 3yok platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification checks are part of the account registration and KYC process.

If we become aware that personal data has been collected from a person under 18, we will close the associated account, delete the data promptly, and void any transactions made from that account. If you believe a minor has registered on our platform, please notify us via our support team immediately.

11 Changes to This Policy

3yok may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we may notify registered players through an in-platform notice or by email.

Continued use of the 3yok platform after an update to this policy constitutes your acceptance of the revised terms. We recommend checking this page periodically, particularly if you have any concerns about how your data is handled.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled on the 3yok platform, please get in touch with our support team.

Our support team is available around the clock and will direct your query to the appropriate person if needed. For responsible gaming concerns, deposit limit requests, or self-exclusion, please also visit our Responsible Gaming page where tools and guidance are available directly.

For general questions about the platform, account management, deposits, or withdrawals, the FAQ page covers the most common topics and is a good first stop before contacting support.