3yok FAQ — Answers for Pakistan Players

You must be 18 years of age or older to create a 3yok account. This is a strict requirement. Any account found to belong to someone under 18 is closed immediately, and any balance is voided.

No — only one account per person is allowed. Duplicate accounts violate the Terms and Conditions and will result in all linked accounts being restricted. If you've lost access to your existing account, contact support to recover it rather than creating a new one.

Use the "Forgot password?" link on the Login page. A reset code or link will be sent to your registered mobile number or email address. Once you've set a new password, log in straight away. If you no longer have access to your registered mobile or email, contact support for manual verification.

Mobile number verification is required at registration before you can deposit and play. Full KYC verification — providing a copy of your CNIC — is typically required before your first withdrawal is approved. Completing KYC early speeds up the withdrawal process later, so it's worth doing as soon as you register.

Repeated failed login attempts trigger a temporary lockout. Wait for the lockout to clear or use the password reset option. If the lock persists or you believe it's due to a security concern, contact support at [email protected]. If you activated a self-exclusion or cooling-off period, the account will remain locked until that period ends — this cannot be reversed early.

3yok supports JazzCash, Easypaisa, Raast, standard bank transfer, and eligible VISA/Mastercard debit cards linked to Pakistani bank accounts. All deposits are processed in PKR. Payment methods must be registered in your own name to be accepted.

JazzCash and Easypaisa transfers are typically credited within a few seconds to a couple of minutes. Bank transfers and Raast payments usually clear within the same business day. If a deposit has been deducted from your payment source but hasn't appeared in your 3yok balance after 30 minutes, contact support with your transaction reference number.

Minimum and maximum deposit limits vary by payment method and are displayed on the deposit screen in your account. 3yok does not charge any fees on deposits. Your payment provider (JazzCash, Easypaisa, your bank) may apply their own transaction fees on their end.

Yes. Go to Account Settings and look for the responsible gaming tools section. You can set daily, weekly, or monthly deposit limits. Limits take effect immediately and can only be reduced (not increased) until a waiting period has passed. This is a useful tool for managing your gaming budget from the start.

Log in to your account, go to the Withdrawal page, select your preferred method (JazzCash, Easypaisa, Raast, or bank transfer), enter the amount, and confirm. Your account must be KYC-verified before the first withdrawal is processed. After verification, most mobile wallet withdrawals complete within one to two hours.

JazzCash and Easypaisa withdrawals are typically processed within one to two hours once approved. Bank transfers can take one to two business days depending on your bank. Raast transfers are usually faster than traditional bank transfers. If your withdrawal is taking longer than expected, check your account's verification status and contact support if needed.

Common reasons include incomplete KYC verification, an active bonus with remaining wagering requirements, or a mismatch between the withdrawal method and the account name. Log in and check your account status — if KYC documents are still required, uploading them promptly will speed up the process. If the reason isn't clear, contact support.

Withdrawals must be made to an account registered in your own name. The withdrawal method doesn't have to be the same as the one you deposited with, but it must be verified as belonging to you. Using a payment account in someone else's name is not permitted and will result in the withdrawal being held pending further verification.

Yes. Cricket is the primary sport on the 3yok Sports section — including Pakistan Super League (PSL), T20 internationals, test matches, and all major bilateral series. In-play live betting is available during matches with odds updating ball by ball. You can also bet on Football and Esports alongside cricket.

Available cricket markets include match winner, series winner, top batsman, top bowler, total runs, over/under runs, first wicket method, individual over runs, and various in-play options. Market availability varies by match and format. Full details for each event are shown in the Sports betting section when you're logged in.

Yes. Live in-play betting is available for cricket, football, and other supported sports. Odds update dynamically during the match, and new markets open or close depending on what's happening in the game. A fast, stable internet connection helps when betting in-play — odds can shift quickly during a T20, especially near the death overs.

If a match is abandoned, cancelled, or does not meet the minimum completion criteria set in the betting rules, affected bets are typically voided and stakes returned. The specific rules vary by market and are detailed in the Terms and Conditions. If you have questions about a specific result, contact support with your bet reference number.

The 3yok Casino includes live dealer games — baccarat, roulette, blackjack, and Andar Bahar streamed with real dealers in real time. The Slots section has a wide variety of games from multiple providers. Fish Games and table game variants are also available. Browse the full Game Lobby to see everything available once you're logged in.

Minimum and maximum table limits vary by game and table type. Most live baccarat and roulette tables have a range of limits to suit different budgets. The bet limits for each table are displayed on the game screen before you join. Check the Game Lobby for current minimum bet information on each live table.

Fish games are shooting-style arcade games where players aim and shoot at fish swimming across the screen. Different fish have different point values and payout multipliers. You use your PKR account balance to purchase bullets and winnings are credited directly to your account balance. They're fast-paced and popular across Pakistan. Visit the Fish Games section to see what's currently available.

Yes. The full 3yok platform — casino, slots, sports betting, fish games, deposits, and withdrawals — works through your mobile browser on any Android or iOS device. There's no app download required. For quick access, you can save the 3yok site to your home screen from your browser menu, which gives it an app-like shortcut.

3yok provides deposit limits (daily, weekly, monthly), session time reminders, reality check summaries showing your net position, cooling-off periods, and self-exclusion. All tools are accessible from your account settings or by contacting support. See the full Responsible Gaming page for details on each tool and how to use them.

Contact 3yok support directly to request self-exclusion. Your account will be closed for the requested duration and cannot be reopened before that period expires. It's a firm measure designed to help players who feel they need a genuine break. Support is available 24/7 and processes self-exclusion requests promptly.

Yes. Session reminders can be set in account settings — once your session reaches the time you set, you'll receive an on-screen alert. This is particularly helpful during long live betting sessions on cricket or PSL matches, where it's easy to lose track of time. You can also enable reality checks that show your session duration and net balance at regular intervals.